Welcome to our FAQ's section
In the event we don't have the answer to your question below, please reach out and our team would be happy to answer any questions.
When will I receive my order?
All products have a date range to help you decide if the wait time is within range of your timeline. In some event(s) we can express order(s) direct from the USA but this must be discussed before ordering. We have currently set our ranges were we feel 100% confident to deliver. Shipping delays are out of our hands so please shop responsibly and keep that in mind.
I placed an order but I still haven't seen an update after a few day. Why haven't seen changes?
Rest assured the moment that your order is placed our team gets into gear to make sure we delivery within the range we provided on the product page & and at checkout. In most cases your item(s) is coming from the USA so you won't see an update until our team ships to you. *Please note if you ordered a simulation product your order is secured as we don't oversell. It does take time from the warehouse to ship to you. We do take that in to account when we display our delivery date range to you.
**Rally Armor customers, the demand for the product has increased due to the season. Please be patient for updates and shipping confirmation as our date range for arrival is quite accurate**
How does your Product ETA (Estimated time of arrival) on each product work?
Each product listed on our website is listed with a message to give our customers a window to which we believe we can deliver the product to you in. We do our best to estimate a few extra days to manage a smooth customer experience on every order.
What is the return policy?
You can learn more about are return policies by clicking here.
What shipping companies do you ship?
Depending on your location we may use one of the following: Canpar, Canadapost, DHL, FedEx, Purolator, and UPS.
What are the international taxes, duties, etc. that I have to pay?
Extra duties? what? No. Never!! Its all included in our prices. We import all products into Canada before shipping to you. NEVER worry about additional fees at the door.
- What do I do if I never received my order?
Please reach out if you think your package(s) has been lost. All orders are shipped with insurance to the value of the order. Please submit a ticket on our Contact Us page or Live Chat. The sooner the better so our team can begin to help right away.
What do I do if I received a defective order?
In the event you receive a defective item(s) please reach out to our team within the first 24hrs so that we can begin the process of getting a replacement.
How do I make changes to an order I’ve already placed?
In the event you place an order and you need to makes changes, simply contact our team and include your order number. The sooner the better as our team will do everything we can to stop the order from shipping. **If the order has shipped we cannot make changes.
Ottawa, ON Canada. You can visit our Contact Us page for more details on our location.
Is your company just an auto parts internet dropshipping company?
No. but fair question, our team has real life experience to help you with the hard questions others might struggle with.
We offer our clients over 13+ years experience in both Automotive and Virtual Simulation products in Auto & Flight. We've operated retail store fronts since 2009, and currently only offer pick-up via our curb-side policies during these times.
How do I contact your company if my question isn’t answered here?
If you do not see the answer to your question(s) please visit our Contact Us page and complete the form at the bottom of the page. Our staff will reach out within 24hrs. You can also use our Live Chat.